Handling of personal information for MGH Rewards Club Members

Mitsui Fudosan Hotel Management Co., Ltd. (hereinafter "the Company") is a member of the Mitsui Fudosan Group and operates the MGH Rewards Club.

In addition to the hotel business, the Mitsui Fudosan Group engages in various other businesses, including the resort business, the housing and living-related business, the commercial facilities business, the office buildings business, and the logistics business (for details, please refer to the website of Mitsui Fudosan).

"Handling of personal information for MGH Rewards Club Members" sets out the terms and conditions for the handling of personal information in the MGH Rewards Club.

Acquisition of personal information

  • 1.

    The Company, in operating the MGH Rewards Club, collects the following personal information relating to members (hereinafter referred to "the member information") and will use it to the extent necessary to achieve the following purposes of use.

    Examples of information to be collected are –
    • -Information provided by members when applying for membership of the MGH Rewards Club and/or when notifying changes to the membership (name, address, telephone number, e-mail address, date of birth, gender, and any other information provided by the member)
    • -browsing history of MGH Rewards Club website.
  • 2.The Member shall contact the MGH Rewards Club office to change the registered information if there are any changes to be made. If the Member fails to make such changes, the Member may suffer disadvantages such as not being able to receive services, for which the Company shall not be liable unless there is a reason attributable to the Company.

Purposes of use

The Company and its group companies (which refers to and hereinafter refers to Mitsui Fudosan Co., Ltd. and the consolidated subsidiaries listed in the Annual Securities Report, etc. of Mitsui Fudosan Co., Ltd.) will use personal information of the Members to the extent necessary to achieve the following purposes of use.

  • 1.

    To operate the MGH Rewards Club and to provide the products and services handled by the MGH Rewards Club

    Examples of purposes of use may include the following –
    • -to manage membership information or points, etc.
    • -to respond to enquiries from Members and to manage enquiry history.
  • 2.

    To introduce products and services* handled by the Company and its group companies and to provide various types of information and special offers in relation to clothing, food, housing, recreation, and work of customers.

    Examples include the following purposes of use –
    • -to provide accommodation information and to send point redemption items (gifts) of hotels operated by us
    • -to provide information on various seminars, campaigns, and events*
    • -to deliver behavioral targeted advertising* (an advertising method that analyzes information such as acquired web browsing history and service usage history to estimate customer attributes and interests, and adjust the content of advertisements) using an ad-serving company
    • -to provide discounts or other benefits when using vouchers and services.
    • *These include services based on the analysis of transaction history and other information obtained by the Company or its group companies to estimate customer attributes, interests, etc.The information, distribution, and provision referred to above will be made by telephone, letter or postcard etc., mail magazine, or direct mail.
  • 3.

    To develop and improve products and services handled by the Company and its group companies in relation to clothing, food, housing, recreation, and work of customers, and additionally to conduct marketing activities, surveys, and analyses, such as market research, in order to provide better products and services to our customers.

    Examples include the following purposes of use –
    • -development and improvement of products and services
    • -conducting questionnaires
    • -customer trend analysis
    • -verifying effectiveness of sales promotion activities and formulating sales promotion plans.
  • 4.To provide information to third parties in order to achieve the purposes of use 1 through 3 above.

Acquisition of information related to individuals

The Company uses data collected by cookies, or advertising IDs (smartphone device identifiers), etc. (hereinafter referred to as "cookies, etc.") from third-party data service providers to obtain web browsing and usage history as well as the results of analysis, which are then linked to each customer’s personal data and used for advertising distribution and other purposes.

In addition, the Company uses data collected by cookies, etc. to obtain web browsing or usage history as well as the results of analysis thereof from the Company's group companies, which are then linked to each customer’s personal data, and used to the extent necessary to achieve the purposes of use described in 1 through 3 in the above "Purposes of use".

Provision to Third Parties

  • 1.In addition to cases in which the Company is required by law, the Company will provide member information to third parties, such as the Company's group companies, tenants and subcontractors of the Company's hotels, as well as providers of point exchange items (gifts) to the extent necessary to achieve the purposes of use described in "Purposes of use" above.
  • 2.

    The member information provided includes the name, address, telephone number, and other items necessary to achieve the purpose of each use, but will be limited to the minimum necessary items.

    Examples of personal data to be provided –
    • -items registered when applying for membership
    • -items submitted after applying for membership
    • -the history of points used, etc.
    Third parties that are provided with personal data (examples) –
    • -our group companies
    • -tenants and subcontractors of hotels operated by the Company, as well as providers of point exchange items (gifts).
  • 3.When providing information to a third party in writing, by mail, telephone, fax, e-mail, or electronic media, etc., the Company shall deliver the information with due consideration of security control, and when providing electronic data, the Company shall ensure that encryption and other necessary measures are taken as part of the delivery process.
  • 4.The company will cease providing a member’s personal information to third parties at the request of the relevant member, in accordance with the provisions of the Personal Information Protection Law. The member should contact the "Mitsui Fudosan Hotel Management Co., Ltd. Customer Service Center" to make such a request. Please be aware that the member may not be able to receive some or all of the Company’s services due to the cessation.

Providing information to third parties located outside Japan

The recipients of our personal information include Mitsui Fudosan Group companies, business partners, contractors and other third parties located in countries or regions outside Japan.

Information regarding such foreign countries and third parties is as follows –

  • (1)Name
    Mitsui Fudosan Taiwan Hotel Management Co., Ltd.
  • (2)For information on systems for the protection of personal information in the relevant foreign country, please refer to the contents of the Personal Information Protection Commission website in the link below.
    https://www.ppc.go.jp/files/pdf/210917_pp_offshore_kouhyou_sywkqc.pdf
  • (3)Information on measures taken by a third party to protect personal information
    The recipients are Mitsui Fudosan Group companies and they handle the information in accordance with the internal rules for the protection of personal information as the Mitsui Fudosan Group.

    • For details on measures necessary to ensure the continuous implementation of equivalent measures (measures in line with the intent of the provisions of the Personal Information Protection Law of Japan), please contact the Consultation Desk for Disclosure, etc.

Joint Use

The Company shares the member information as follows:

  • 1.

    Items of personal data to be shared –
    name, address, date of birth, telephone number, e-mail address, information on transaction history, etc.

    Examples of personal data to be shared –
    • -items registered or submitted in connection with the MGH Rewards Club operated by the Company
    • -points usage history, etc.
  • 2.The extent of joint users –
    Our group companies
  • 3.Purposes of use by joint users –
    Same as purposes of use 1 through 3 listed in "Purposes of use" above
  • 4.Party responsible for joint use –
    Mitsui Fudosan Hotel Management Co., Ltd.
    In order to provide services to members in an integrated manner as the Mitsui Fudosan Group, the Company will jointly use the personal data of members acquired by our group companies and endeavor to keep it up-to-date and accurate at all times.

Consultation regarding the disclosure, etc. of personal data

In accordance with the provisions of the Personal Information Protection Law, for details on the disclosure, correction, addition, deletion, cessation of usage, or erasure of personal information, and on necessary measures to ensure the continuous implementation of appropriate measures, please contact the following office.

For details, please contact:

MGH Rewards Club Office,
Mitsui Fudosan Hotel Management Co., Ltd.

2F Nihonbashi Honcho 2-chome Bldg.
2-2-5 Nihonbashi-Honcho, Chuo-ku, Tokyo 103-0023, Japan

TEL: 03-3548-0328 (weekdays from 10:00 to 17:00)

Update Date: March 29, 2022
Mitsui Fudosan Hotel Management Co., Ltd.