About smartphone apps

Along with the launch of the new membership system "MGH Rewards Club",
we are rolling out the "MGH Rewards Club App" on April 1st.

In addition to standard functions such as for making reservations and exchanging points,
it has convenient, member-exclusive functions such as a "Smart Concierge".

From reserving to staying in your accommodation

Necessary functions – such as reserving accommodation, exchanging points,
or confirming your member information – are integrated in the app.


You select your hotel from a list. You can also narrow down the price range and room type.


You can exchange points for vouchers and gifts, and you can check your member stage, accumulated points, and accommodation history.


You can use vouchers by presenting the QR screen when you check-in.


Only members who have downloaded the app will receive notifications of special vouchers or campaigns.


This function lists attractive campaigns for you. You will receive all the updates about our campaigns.

A "Smart Concierge" full of useful functions for your stay

It has a concierge function that allows you to request equipment, make other room requests, or obtain tourist information around the area during your stay.

A "How-to" scenario for using "Smart Concierge"< Image >

7 days before check-inStart using Smart Concierge

Available from 7 days before you need to check-in. Let's get ready for the trip!

5 days before check-inArrange equipment and rooms by mobile request

With just one tap, you can easily request such things as "I might want to rent a trouser press at the hotel" or "I'd prefer a room on a higher floor"!

4 days before check-inResponse from hotel staff to mobile request

You'll get a reply such as "Thank you for your request" for the trouser press, "We will try to meet your request if the situation on the day allows" for a room on an upper floor. If you know the status in advance, you can prepare for your trip with confidence.

3 days before check-inCheck the weather in the hotel's area

You can check the weather and temperatures in the hotel's area, so you can bring the gear and clothing that you need.

The day before check-inYou can prepare your QR check-in

No need to bother with entering information when you want to prepare a QR check-in. A QR code screen is issued with just 2 taps.

On the day of check-inSearch for something to fill newly free time from local tourist information

Didn't take the time to check local hot spots …? The smart concierge sightseeing button will help you quickly find sightseeing spots near the hotel.

*The images are for illustrative purposes only
- the actual products might differ.