Mitsui Fudosan Hotel Group

InformationMitsui Fudosan Hotel Management Group's hygiene management initiative

Mitsui Fudosan Hotel Management Group's concepts on "avoiding the 3Cs" and "hygiene management"
~For the security of guests and a comfortable stay~

Mitsui Garden Hotels, The Celestine Hotels, and "sequence" hotel, all operated by Mitsui Fudosan Hotel Management Group, have established New Operation Guidelines and are taking further measures for "avoiding the 3Cs" and "hygiene management" in order to anticipate and react appropriately to imperceptible viruses, as part of our response to the ongoing COVID-19 pandemic.

In the so-called "With Corona" society, we will work towards a new style of hotel, continuously aiming to provide comfortable accommodation through even closer attention to the safety and health of our guests and hotel staff. We appreciate your understanding and cooperation.

For the time being, we will take the following actions at the Mitsui Garden Hotels, The Celestine Hotels and "sequence" hotel that we operate.

Request for cooperation from all vistors

Avoiding closed space, crowded spaces and close-contact settings (the "Therr Cs")

Please understand and cooperate if the hotel staff ask you to avoid "the 3Cs" – closed spaces, crowded spaces and close-contact settings –' in the lobby, restaurant, elevator, smoking rooms, shuttle bus, etc.

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    < At the Front Desk > Please line up a safe distance behind others.

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    < In the elevators > Please stand a safe distance from others.

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    < Smoking rooms > Please avoid making the area crowded.

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    < Restaurants > We will seat customers at a safe distance from others.

Sanitizing hands

Hand sanitizers are provided in each common area, such as the lobby, restaurants and in the guest rooms.

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    < Other places in the hotel > Please keep your hands sanitized.

Wearing a mask

Please wear a properly-fitted face mask in the common areas of the hotel. If you need a face mask, we can provide one for you at the Front Desk.

Checking body temperature and physical condition

Please check your body temperature and your physical condition when checking in.

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Check-in / Check-out

For a smooth check-in, we encourage guests to pay in advance before arrival, or to use a credit card for a cashless payment at the Front Desk.

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    If you register in advance, your check-in will be smoother. Check-in through QR code is also available at some hotels.

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    We recommend cashless payment.

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    Some hotels have automatic check-in machines, allowing for contactless check-in.

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    If you have no extra charges when checking out, please drop your key card into the "Check-out Drop Box" without stopping by the Front Desk. (Excluding THE CELESTINE HOTELS)

Staying in a guest room

For the safety of hotel cleaning staff, please put used masks and tissues in the garbage bag labelled for those items. For guests who stay consecutive nights, no standard cleaning will be provided, but simple cleaning (change of towels and garbage collection) will be done. For guests who stay more than 3 nights, standard cleaning will be provided every second day. However, if you require standard cleaning every day, please inform the Front Desk one day beforehand.

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    < Separation of garbage > Please cooperate in separating masks and tissues.

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    < Toilet > Please close the toilet cover before flushing to limit any risk of virus transmission.

Use of the large bath

The number of users is limited in order to avoid "the 3Cs": closed spaces, crowded spaces and close-contact settings. Please keep your hands sanitized before using the space and keep at least one or two meters distance between yourself and other people. For details, please ask the relevant hotel.

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    The occupancy display shows the number of people using the large public bath. ※To be introduced hotel by hotel.

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    Please put your slippers in the plastic bag provided and put them in the locker. *Some hotels may use a numbered tag system to store slippers.

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    The number of lockers is limited in order to avoid "the 3Cs": closed spaces, crowded spaces and close-contact settings.

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    The number of shower heads and faucets is limited to ensure a safe distance between users.

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    Please use running water to rinse the wash basin, bath stool, shower head and faucets after use.

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    The sauna bath is closed.

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    The hamper for used towels is no longer available. Please take your towels back to your room after use.

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    The water cooler is shut down.

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    All surfaces that often touched by people are thoroughly sanitized.

Use of the fitness rooms

The number of users is limited in order to avoid "the 3Cs": closed spaces, crowded spaces and close-contact settings. Please keep your hands sanitized before and after using the space and keep at least one or two meters distance between yourself and other people. For details, please ask the relevant hotel.

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    Use of the fitness machines is limited in order to avoid "the 3Cs": closed space, crowded spaces and close-contact settings.

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    Please wipe down the machines or equipment with alcohol disinfecting wipes after use.

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    The water cooler is shut down.

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    We throughly sanitize each fitness machine.

Suspension of food and drink services in the guest lounges

We have suspended food and drink services in the lounges for hotel guests until further notice.

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Suspension of breakfast buffet-style food and drink services

We only serve breakfast from a set menu. We ask customers to maintain enough physical distancing space between the restaurant seats, and our staff maintain a safe distance from customers.

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Hotel initiatives

◇Avoiding closed space, crowded spaces and close-contact settings (the "Three Cs")

Installation of clear plastic counter screens

A droplet barrier is installed at each reception and front desk counter.

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Secure physical distancing

Spacing marks in front of the reception desk are installed to show the appropriate physical distancing between guests.We recommend that small numbers of people use an elevator at the same time.The number of available seats in the breakfast area is reduced, and appropriate space between seated customers is maintained.

Smooth Check-in & Check-out

We will continue the deployment of automatic check-in machines and QR code check-in systems, which have already been introduced at some hotels.Guests who have no extra charges when checking out can return their card key via the "Check-out Drop Box" without stopping at the front counter.

◇Implementation of hygiene measures such as cleaning and sterilization

Thorough cleaning

The items that many people touch in the hotel (elevator buttons, doorknobs in the restrooms,faucets,furniture,etc.),as well as the guest room doorknobs,remote controls,switches,faucets,etc.,are thoroughly disinfectd and sanitized.

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Installation of air disinfecting and deodorizing units ("Ziaino")

Air disinfecting and deodorizing units, as used in the medical field, will be installed in hotel lobbies and other area.(To be introduced hotel by hotel)

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Installation of sanitizers

Hand sanitizers are provided in each common area, such as the lobby, restaurants and in the guest rooms.

Hand driers are out of service

Hand driers are now out of service, and paper towels are provided in the common restrooms.

Introducing AI auto cleaning robot

We have introduced AI automatic cleaning robots to thoroughly clean the lobby and guest floor hallways.

Furniture settings creating physical distancing

Sofas and chairs are arranged in such a way as to create a safe distance from others and to avoid "the 3Cs": closed space, crowded spaces and close-contact settings.

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Installment of disinfectant mats

In order to limit the spread of viruses, we have installed disinfectant mats.

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Essential items in guest rooms

Only a minimum number of essential items is provided.

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Sanitizing key cards

We throughly sanitize key cards before handing them over guests.

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Sanitizing desks and photocopiers

We regularly sanitize keyboards, telephones, and photocopiers in order to minimize virus transmission risks among hotel staff.

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◇Implementing infection prevention measures for hotel staff

Checking body temperature and physical condition

We require all hotel staff to check their body temperature before starting work and manage their physical condition.

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Wearing masks when working

In consideration of the health and public hygiene of our guests and hotel staff, hotel staff will wear face masks while working. If necessary, hotel staff will wear gloves and a face shield as well.

Encourage hand washing, gargling, and hand disinfection

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Mitsui Fudosan Hotel Management Group
x ECOLAB


ECOLAB is a leading global company in providing solutions for water and food safety, and hygiene management, in over 40 industries in 170 countries around the world. "The Celestine Hotels", "Mitsui Garden Hotels" and "sequence" operated by Mitsui Fudosan Hotel Management Co., Ltd. used ECOLAB's reliable know-how and scientific approach in the field of hygiene and preventing the spread of infectious diseases to formulate the hotel's new cleaning guidelines and hygiene management.

For more details, please see ~ www.ecolab.com

Mitsui Fudosan Hotel Management Group's
hygiene management initiative (PDF)